Two weeks ago -June 27 to be exact-, i changed my Zain line form postpaid to prepaid, i was told its gona take 10 minutes for the line to work but of-course it did not, called 107 to check and was told to just give it another 30 min…one hour later and the line is still not working called them again and this time a smart guy answer and he knew what the problem was… he opens a ticket and tells me it will take up 48 hours to work !!!
Called them yesterday -after 13 days- and they go we tried to speak to you but we couldn’t..i go: don’t call me just activate the line why do you want speak me about?
They said ok fine it will work in the next 24 hours…called them again today and reminded them of what they told me yesterday and they said we are working on it and it will get solved in less that 24 hours Inshalah!!!
شدعوه يا زين…كلها كبسه زر، ما يبيلها اسبوعين
10 responses so far ↓
MediaChick // July 10, 2009 at 6:54 pm
get a Viva
Anas // July 10, 2009 at 8:06 pm
Nice Touch in the Logo
Ruby Woo // July 10, 2009 at 8:28 pm
Since when did Zain have good customer service? You should’ve expected this.
and I have no idea why I’m still with them.
Amigo // July 11, 2009 at 8:24 am
I told you guys long ago when VIVA started. 960 000 Kuwaitis r shareholders of VIVA. So if you r a Kuwaiti then you should give your business to them as a shareholder & if u r not , then support them to better thier services.VIVA,,,,,,,VIVA
Busa // July 11, 2009 at 1:17 pm
Don’t know about Viva customer service, but am sure you don’t want to try Wataniya, its like this is what we have and if you don’t like it go f**urslef
MouZain // July 11, 2009 at 1:27 pm
Zain adopted the Eygptation way in customer service, which means just give lip service….Hader Ya Basha, Wala Yehimak Ya Beah, Aashar Daakayek Wetkoun Kol Haga Gahza, Asl Fee Zelzal Fel Mexseek Masar Ala El Shabaka
lolo // July 11, 2009 at 1:54 pm
In the US you could switch service providers and keep the same number, which makes it easier to just switch from one service provider to the other whenever your service provider is giving you a hard time.
You should give Viva a try.
Bu Yousef // July 11, 2009 at 2:22 pm
I never thought I’ll see the day where I agree with someone’s “Mou”… Great little touch.
Anas // July 11, 2009 at 11:50 pm
Lolo,
The service you are talking about is called number-portability.
This service has been under discussion no less than 3 years!!! between MOC and Mobile operators…. I think in couple of years it should see the light
Essam // November 26, 2009 at 10:29 pm
loooooooooooooooooooooool ….. It seems it is the culture of the corporate, because here in Sudan, zain is just like what you’ve described !!!!!!!!!!!!!!!!!